UJET provides a cloud-native contact centre platform with AI embedded across the customer journey, built for mobile consumers and integrating CRM-first.
UJET is a cloud-native Contact Center as a Service (CCaaS) platform founded in 2015 and designed for mobile consumers. It embeds AI across the customer journey, including agentic AI and multimodal experiences, to deliver personalised and secure customer interactions at scale. A CRM-first approach keeps customer data within existing systems while giving agents real-time context to resolve issues quickly.
Technically, the work spans artificial intelligence, agentic AI, multimodal experiences, cloud-native platform architecture, CRM integration and mobile- or digital-first customer experience. The company operates in the CCaaS, customer experience, enterprise software and telecommunications sectors.
UJET is headquartered in San Francisco and has established a European hub in Porto, Portugal, with an operating footprint across six continents. It has raised more than $176m in total funding, including a $76m Series D round, to develop its platform. The company describes its founding vision as reimagining the contact centre for the smartphone era, with an emphasis on continuous innovation and data protection.
