ASAPP

ASAPP is a research-based artificial intelligence company founded in 2014 that builds AI-native software for enterprise contact centers. Rather than adding machine learning to existing products, the company designs its technology with AI at the core, with work spanning generative AI, natural language processing and machine learning research. Its stated focus is on the hardest problems in customer service: expanding contact center capacity, raising efficiency and improving customer satisfaction.

The company's flagship offering is the Customer Experience Platform, which integrates with existing systems to unite tools, data and teams and to deliver personalised resolutions instantly. GenerativeAgent®, its generative AI technology, powers the platform to go beyond basic automation. Named enterprise customers include JetBlue, American Airlines, Dish Network and Ernst & Young, and the technology is applied across travel, insurance, financial services, retail, telecom, utilities and healthcare.

ASAPP holds 64 backed patents and has 35 more pending. It has raised more than $500 million in funding and reached unicorn status in 2021. The company is headquartered in New York, with additional offices in Mountain View, Bozeman, Ithaca and Bangalore. Its culture signals emphasise a research-driven organisation and a commitment to pioneering innovation in artificial intelligence.