Exotel Techcom Pvt Ltd

Exotel Techcom Pvt Ltd is an AI-powered customer conversation platform founded in 2011. The company provides enterprises with a full-stack omnichannel contact center, Communication APIs and Conversational AI, allowing them to scale customer communication across voice, messaging and AI-driven channels. Its product suite spans omnichannel contact center solutions, communication APIs, intelligent voice agents, chatbots, conversation intelligence and real-time agent assist tools.

The platform operates at considerable scale. Exotel states that it powers more than 70 million conversations daily and over 20 billion annually for more than 7,000 businesses, with 100% regulatory compliance. Named customers include Uber, Ola, Flipkart, GoJek, ICICI Bank and IDFC First Bank. The company operates across India, Southeast Asia, the Middle East and Africa, serving sectors such as banking, financial services and insurance, logistics, healthcare, e-commerce and education.

Engineering work at Exotel touches conversational AI, AI voice agents, chatbots, conversation intelligence, cloud telephony, communication APIs, omnichannel contact centre technology and natural language processing. The stated approach combines AI precision with human judgment, with an emphasis on balancing automation and human empathy in customer interactions and on mission-critical, enterprise-scale reliability.