8x8, Inc. (U.S)

8x8, Inc. is a provider of AI-powered cloud communications and customer experience software. The company integrates Contact Center, Unified Communications and CPaaS APIs within a single platform built on one unified data model, with artificial intelligence applied across the system. Work spans several technical domains, among them cloud communications, contact center technology, unified communications, communications APIs and AI-powered personalization.

The firm's product line comprises 8x8 Contact Center, a cloud contact center solution supporting personalised customer journeys; 8x8 Unified Communications, for team collaboration; and 8x8 CPaaS APIs, which allow communication capabilities to be embedded in other applications. These sit within the integrated 8x8 platform, a single ecosystem intended to combine customer experience operations and team collaboration.

Founded in 1987, 8x8 has operated for more than three decades in the business communications sector, covering unified communications as a service (UCaaS) and communications platform services (CPaaS). The company states that its founding purpose was to change how businesses communicate, and its stated focus is on making communication more flexible, more powerful and more accessible, and on the role of customer experience and IT leaders within their organisations.