Zendesk

Zendesk is a cloud-based customer service software company founded in 2007. It builds a support platform designed for customers and support agents rather than for IT departments, aiming to help teams manage and resolve support conversations with minimal complexity. The company is headquartered in San Francisco and was founded in Copenhagen, Denmark.

The Zendesk customer service platform is used by over 100,000 companies worldwide. Alongside it, the company offers AI agents and intelligent workflows - automated, AI-powered tools intended to help teams resolve issues faster. These products power millions of conversations daily. Technical work spans cloud-based software platforms, artificial intelligence and workflow automation applied to customer support.

Zendesk was started by three friends, Mikkel Svane, Morten Primdahl and Alexander Aghassipour, around a kitchen table in Copenhagen - an informal, scrappy beginning that has informed its stated approach of simplifying complexity and prioritising human connections. The company describes its mission as bringing calm to the chaotic world of customer support, and it builds tools for the people using them - customers and agents - rather than for the systems teams that deploy them.

Engineering and product roles at Zendesk sit within customer service and support technology, across cloud platforms, AI agents and workflow automation, serving a global customer base.