Genesys

Genesys is a global provider of AI-powered experience orchestration, supplying cloud contact centre and customer experience technology to businesses that handle large volumes of customer interaction. Founded in 1990, the company employs more than 6,000 people worldwide and reports that its platform is used by over 8,000 organisations in more than 100 countries, influencing billions of customer experiences a year.

The company's central product is a single open platform combining artificial intelligence, digital engagement and workforce optimization, designed to deliver personalised service across every channel. Genesys has a record of early adoption in the category: it introduced digital channels in 1998 and launched the first cloud contact centre in 2009. Its cloud contact centre and customer experience technology remains a core part of the offering. Technical work spans AI, cloud contact centre systems, digital engagement, workforce optimization and omnichannel routing.

Customers include businesses in aviation, beverages, financial services and retail, among them Virgin Atlantic, Coca-Cola Bottlers, HSBC and Best Buy Canada. The company's stated values emphasise empathy and human connection alongside technology, with a mission of turning customer moments into connections that build loyalty and growth.