Five9
Five9 provides cloud contact center software (CCaaS) with AI tools for voice, digital engagement and workforce optimization, serving more than 3,000 customers globally.
Five9 is a provider of cloud contact center software, delivered as Contact Center as a Service (CCaaS). Founded in 2001 and headquartered in San Ramon, California, the company helps organisations move from legacy on-premise systems to cloud-based solutions, serving more than 3,000 customers globally across healthcare, financial services, retail, government and education.
Its technical work spans artificial intelligence and generative AI, cloud infrastructure, inbound and outbound voice, digital engagement and workforce optimization. The Intelligent CX Platform combines AI, cloud infrastructure and human expertise. Surrounding products include AI Agents, which automates customer interactions; Agent Assist, which supports agents during live interactions; AI Summaries and AI Insights for summarising and analysing interactions; and GenAI Studio, which lets organisations build and customise generative AI capabilities for contact centers.
Five9 works with over 1,400 partners and describes itself as a pioneer of the cloud shift in contact centers. It states that it operates at the pace of a startup with the stability of an established enterprise, and cites customer success, innovation and teamwork as central to its culture.