Avaya Corporation

Avaya builds cloud communications and AI-powered customer experience platforms, including Avaya Infinity, for large enterprises and government agencies in 190 countries.

Avaya Corporation, founded in 2000, develops cloud communications and customer experience technology for large enterprises and government agencies. Its Avaya Infinity platform unifies channels, insights, technologies and workflows, with the stated aim of turning contact centres into points of genuine customer connection. The company also offers AI-powered customer experience solutions built around intelligent orchestration, linking voice and digital channels with insights and workflows.

Headquartered in the United States and serving customers in 190 countries, Avaya employs approximately 8,000 people. Its technical work spans cloud communications, contact centre platforms, omnichannel voice and digital channels, workflow integration, AI-powered solutions and intelligent orchestration.

The company's customer base includes some of the world's largest organisations: it counts ten of the top ten global pharmaceutical companies, ten of the top ten automotive companies and ten of the top ten United States hotels and resorts among those served. Industry verticals addressed include pharmaceuticals, automotive, hotels and resorts, government agencies and large-enterprise contact centres.

Avaya describes its focus as building lasting customer and employee relationships, with an emphasis on helping customers feel known and connected rather than fragmented. Work in cloud communications and CX innovation dates back to 2000.