TTEC Digital

TTEC Digital is the digital consulting and technology division of TTEC, founded in 2017. It works in customer experience orchestration, combining CX platforms, artificial intelligence, analytics and CRM strategy with human support. The company operates globally and works across the customer experience, contact centre, customer service and CRM sectors.

Its work covers three main areas. The firm builds AI-driven customer insights intended to predict customer needs; it deploys omnichannel platforms designed to connect customer journeys across touchpoints; and it provides implementation and consulting services for leading contact centre platforms. The technical domains in which it operates include artificial intelligence, analytics, CRM strategy, customer experience orchestration, omnichannel platforms and contact centre technology.

Although established in 2017, the company reports decades of innovation across leading contact centre platforms. It describes itself as a global leader in customer experience orchestration and counts the world's most customer-focused brands among its clients.

The firm's stated philosophy is to bring "humanity to business", emphasising the combination of technology with empathetic human interaction. Its work is oriented towards deepening customer relationships and delivering measurable business outcomes.