Aircall

Aircall builds a cloud-based phone system and call center platform for sales and support teams. The software unifies voice, SMS, WhatsApp and other digital channels in a single place, and synchronises data in both directions with more than 200 business applications, including CRMs and helpdesks such as Salesforce, HubSpot and Zendesk. The company reports that over 22,000 companies worldwide use its products, and it operates across global markets.

Alongside its core telephony platform, Aircall develops AI-driven capabilities. AI Voice Agents handle routine calls automatically, while AI Assist streamlines post-call work and extracts insights from customer conversations. The company's stated aim is to remove repetitive work so that teams can concentrate on customer relationships, and to reduce fragmentation across communications tooling.

Engineering work at Aircall spans cloud telephony, conversational AI and speech processing, call routing optimisation, post-call automation and transcription, analytics and conversation intelligence, and CRM and helpdesk integration. The company operates in the sales, customer support and business communications software sectors, with a product proposition built around driving revenue through improved customer conversations.