Broadvoice

Broadvoice is a telecommunications company that provides AI-powered cloud communications and customer experience solutions to mid-market businesses around the world. Headquartered in Northridge, California, the company serves customers across North America, Europe, Latin America and Africa, and supports thousands of businesses on cloud infrastructure spanning four continents.

Its product line is organised around several core capabilities. b-hive is a cloud communications platform delivering unified communications and related services, while GoContact provides contact centre as a service (CCaaS) for AI-powered customer experience solutions. The portfolio also includes cloud-based unified communications, CCaaS offerings, SIP trunking for business telephony and AI-driven customer experience tools. These services run on a redundant global architecture, and the company positions them as easy to deploy, intuitive to use and scalable without added complexity.

Broadvoice works in telecommunications, mid-market business communications and the customer experience and contact centre space. Its stated mission is to make business communication feel more human, connecting people, technology and customers without friction. Notable clients include Hertz, Toyota, UPS, L'Oreal and Pfizer.