Help Scout

Help Scout, founded in 2011, builds a customer support platform that lets teams manage email, chat and social messages in a single shared inbox. The platform applies AI to routine tasks so that support staff can concentrate on more substantive work, with the stated aim of delivering human-feeling support at scale. More than 12,000 businesses use the software, spanning SaaS firms, small businesses and startups and other growing companies.

The company operates on a remote-first basis, with a team of more than 130 people spread across the globe. Technical work centres on AI and automation, customer support software and a shared inbox and messaging platform covering email, chat and social channels.

Help Scout has been a Certified B Corporation since 2019 and has pledged 1% of its equity to the community through Pledge 1%. The company states a belief that business can do good while doing well, an emphasis on bringing out everyone's best work, and a focus on human, personal customer support experiences. Funding information is not disclosed.