ServiceNow

ServiceNow builds a cloud-based AI platform for enterprise workflow automation. Founded in 2004 and headquartered in Santa Clara, the company develops software that unifies workflows across organisations, connecting teams, systems and data. Its technology is used in IT service management, customer service, HR and enterprise service management.

The company's core product, the Now Platform, is a cloud-based platform that orchestrates critical workflows for IT, customer service, HR and other functions, unifying workflows across entire organisations. It is reported to power the digital transformation of thousands of companies worldwide. Layered on top are Now Assist, an AI-first capability on the platform, and agentic AI solutions, an area ServiceNow has sought to pioneer.

Technical work spans cloud computing, AI, agentic AI, workflow automation and enterprise software platforms. The company operates in Santa Clara and worldwide.

ServiceNow traces its origins to a single laptop and a founding belief that technology should put people first, with an emphasis on helping employees and reducing frustration at work.