IntouchCX

IntouchCX is a global customer experience management company serving world-renowned brands. Its work spans digital customer experience, back-office processing, trust and safety, and AI services, delivered across more than 20 global campuses in North America, Latin America, the Caribbean, Europe, Asia Pacific and Africa. The firm employs over 10,000 people and processes millions of customer interactions, drawing on more than 20 years of industry experience.

The company's technology is built around four proprietary platforms: Catapult, Vision, Sidd Spark and Laivly. These are described as delivering measurable returns for partner organisations. Its technical domains include artificial intelligence, customer experience technology, digital CX platforms, back-office processing automation and trust and safety work. Clients operate in retail, fintech, entertainment and healthcare, and include Fortune 500 companies with which the firm reports long-standing partnerships.

IntouchCX describes its operating philosophy as "scale meets soul", combining innovation with human connection and pairing a human-centred approach with purpose-built AI. Employer recognition includes being named to Forbes America's Dream Employers 2025, Stevie Awards for Sales and Customer Service, and Everest Group recognition for leadership in CXM. The company maintains a social media following of more than 240,000.