Sutherland

Sutherland is a global business and digital transformation services company that partners with brands to reimagine their operations using artificial intelligence, analytics, cloud computing and automation. The firm has been in operation for nearly 40 years and maintains a presence in multiple countries, working with clients across banking, healthcare, insurance, technology, retail and travel, as well as contact centre operations.

Its work is organised around three principal offerings. Digital CX covers digital customer experience solutions, including the optimisation of contact centre operations. Connected Intelligence applies artificial intelligence and analytics to produce business insights from data. Digital Operations addresses enterprise-wide digital strategy implementation and business process transformation. Underlying these are technical capabilities spanning artificial intelligence, analytics, cloud, automation and customer experience engineering.

Roles at Sutherland tend to sit at the intersection of industry expertise and technology. The company states that it combines deep sector knowledge with contemporary technology to deliver outcomes for clients, and describes a workplace culture focused on inclusion and belonging, with teams empowered to deliver transformative work.