Respond.io

Respond.io is an AI-powered customer conversation management platform aimed at mid-market B2C businesses. Founded in 2017, the company builds software that helps firms capture, convert and retain customers across messaging channels - WhatsApp, Messenger, Instagram, TikTok, LINE, WeChat, Viber and Telegram among them - where high-volume conversations generate revenue. Its technical work spans conversational AI, AI Agents, multi-channel messaging integration and the management of chats, calls and campaigns.

The Respond.io Platform brings human teams and AI Agents into a single system covering the full customer lifecycle. It is used by more than 10,000 brands in over 180 countries. The company maintains official technology partnerships with Meta, TikTok, OpenAI and AWS.

Respond.io was founded by Gerardo Salandra, Iaroslav Kudritskiy and Hassan Ahmed, who started from the observation that messaging apps were overtaking calls and e-mail in customer communication. The company is headquartered in Kuala Lumpur, Malaysia, and serves customers across Asia Pacific, Latin America, North America, Europe, the Middle East and Africa.