Channel Corporation

Channel Corporation, which trades as Channel Talk, is a South Korean software company that builds AI-powered customer communication tools for businesses, with a focus on direct-to-consumer firms. Founded in 2010 and headquartered in Seoul, it employs approximately 218 people and has raised $40m in Series C funding. The company operates across three continents, with teams in South Korea, Japan and the United States, and says its products are used by more than 239,000 brands worldwide.

The company's flagship product is Channel Talk AI Messenger, which includes ALF, an AI support agent designed to handle customer inquiries and automate repetitive service tasks. Channel Corporation reports that ALF resolves more than 80% of customer inquiries. The wider product suite comprises omnichannel live chat, team chat, a CRM platform, marketing automation tools and document management software. The company's technical work spans conversational AI, intelligent automation, live chat technology and B2B SaaS.

Channel Corporation is led by co-founders Josh Jaehong Kim and Siwon Choi. Its approach is explicitly AI-first, pairing automated agents with human staff so that employees can concentrate on complex conversations requiring emotional judgement and nuanced problem-solving. The company's stated premise is that simple conversations with customers can drive business success.