Webio

Webio is a conversational middleware platform company that lets enterprises automate customer interactions across digital messaging channels such as WhatsApp and Messenger. Founded in 2016 and headquartered in Dublin, Ireland, the company applies artificial intelligence, machine learning and natural language processing to build chatbots and hybrid human/bot engagement systems. Its flagship product, the Webio Conversational Middleware Platform, combines autonomous smart chatbots with blended live-agent engagement.

The company also develops Propensity Guidance technology, which uses AI to predict customer financial states during live conversations and tailor customer journeys accordingly. Its platform is used primarily across credit, collections, payments, financial services, debt lifecycle management and customer service.

Webio was founded by four co-founders: Cormac O'Neill, Paul Sweeney, Mark Oppermann and Graham Brierton. It raised €1.75 million in seed funding in 2016, backed by Enterprise Ireland and a strategic investor in San Francisco, USA. The company reported more than 100% year-on-year growth by 2025 and was acquired by Aryza in May 2025, with the acquisition completed that month. Webio now operates as part of Aryza.