Probook

Probook is a New York-based software company that builds AI-powered dispatch and operations infrastructure for home service businesses, including plumbing, HVAC and electrical firms. Founded in 2021, the company targets a $700 billion home services industry, and reports millions in ARR while remaining cash-flow positive.

The Probook Platform automates the dispatch process end to end. It draws on machine learning applied to historical sales data to match technicians to jobs and unifies customer processes within a single platform. The stated effects are higher flip rates, larger ticket sizes and less windshield time, achieved without customers expanding their dispatch departments.

Engineering work spans artificial intelligence, machine learning, dispatch optimisation and SaaS platform development. The team is small and talent-dense, with an operator-focused culture; the founder spent six years working hands-on in the trades. Probook describes itself as the fastest-growing AI startup in New York.