Five Star Solutions

Five Star Solutions is a global customer experience (CX) and outsourced customer support partner, founded in 1986 and headquartered on Midwest roots in the United States. The company combines technology with human-centered service delivery to help organisations build stronger customer relationships, operating across onshore locations, bilingual nearshore operations in Guatemala, offshore teams in the Philippines, and a network of AI-enabled digital agents.

The firm's services span front-line customer care delivered across every channel and interaction, technical support, sales support, back-office operations built to scale with complexity, volume, and change while maintaining quality, control, and compliance, and digital agents integrated into a connected, technology-enabled delivery environment. Its technical domains include CX technology, contact centre and support operations technology, AI-enabled customer service, omnichannel delivery, multilingual and bilingual support, and back-office operations support.

Teams are positioned as a true extension of the client organisation, with an approach the company describes as people-centered and guided by clarity, accountability, and genuine care. Bilingual talent in nearshore operations and delivery teams across multiple regions underpin the global delivery model, which is intended to provide consistent experiences across channels while drawing on onshore expertise, nearshore and offshore capacity, and digital agents.