Connexus Resource Group

Connexus Resource Group is a business process outsourcing provider, founded in 2018. The company was formed through the combination of three legacy providers - ROI CX Solutions, Global Solutions and J-Curve - and delivers customer experience management and sales solutions for complex operational processes. It works with clients across healthcare, retail and e-commerce, technology, business and financial services, UCaaS, SaaS and government.

Its core offering is a set of custom-designed Customer Experience (CX) programs covering inbound and outbound customer service. Programs are built around each client's specific goals and are delivered by dedicated teams recruited and trained for the engagement. Alongside CX, the company provides omnichannel support, sales operations, order and transaction processing, technical support, customer lifecycle management and other value-added BPO services.

Delivery is supported by cloud-based technology, omnichannel support systems, business intelligence and analytics, with an emphasis on security and compliance practices. Programs are designed to scale as client needs change, and clients receive transparent business insights and reporting on performance.

The company describes its approach as high-touch and consultative rather than one-size-fits-all: it listens to each client, designs programs to their goals, invests in recruiting and training the right teams and provides continuous coaching to agents as those programs run.