Madewell is seeking an Influencer + Community Associate to join our dynamic team. In this role, you will support shaping and elevating Madewell’s brand identity. In partnership with Influencer Manager + Sr. Social Media Manager, you will support driving the development of effective strategies that marry brand creative & results in the Social & Community team.
The ideal candidate will have 2-3 years of relevant experience. Must be highly motivated, proactive, collaborative, a self-starter, solution-oriented, resilient, interested in customer data and comms planning, and above all --a champion of the creative process and building strategies that lead to compelling work.
Responsibilities
- Partner with the Director of Social & Community + Senior Manager on the Creative Partner Program – from strategy development, identifying talent, contract, to finalizing content needs and product needs.
- Support performance-driven partnerships and campaigns, collaborating with key team leaders to maximize content across paid and digital channels.
- In partnership with Influencer Manager, execute day-to-day influencer marketing efforts, including outreach, campaign execution, briefing, content tracking, and ongoing communication.
- Collaborate cross-functionally with multiple departments to drive programs forward, ensuring accountability and follow-through; comfortably operate within a matrixed organization.
- Support team on cultivating, growing, and retaining strong relationships with key influencers and creators, building a robust and engaged community.
- In partnership with the Senior Manager of Social, support the creation of monthly reports to provide actionable insights; integrate data into broader creative campaigns to deliver data-driven content.
- Support managing the whole campaign lifecycle: from sourcing and outreach to contracting, product placement, sample coordination, briefings, managing approvals, invoicing, and performance tracking.
- Provide regular reporting (weekly, monthly, and ad hoc) on influencer content performance, reach, engagement, and ROI.
- Contribute to the management of Tribe Dynamics and Dash Hudson, tracking monthly performance and scaling both short- and long-term objectives.
- Support the development of briefs for influencer campaigns, ensuring that content aligns with the brand's storytelling.
Qualifications
- 3+ years related experience in brand and influencer marketing in a creative-first setting.
- Proven success managing influencer campaigns with measurable ROI.
- Demonstrated experience collaborating across teams and managing complex workflows within a matrixed environment.
- TikTok native - you understand social media inside and out as an avid user of all platforms.
- Extensive experience in the content creator economy, ensuring creativity and community remain at the forefront.
- Experience working with content management tools and/or social media analytics tools is a plus.
- Ability to navigate among multiple constituents, platforms, and communities to ensure strategies/goals are understood and met.
- Understanding of how to create “brand appropriate (non-corporate) voice” in social media to build authentic, relevant, interactive consumer relationships.
- Confident, collaborative, and communicative with a desire to thrive in a fast-paced environment.
- Proactive problem solver and critical, creative thinking are a must.
- A strong team player and a self-starter – collaborative, proactive, and enthusiastic to drive teams to results
- Excellent organization, communication, interpersonal, and project management skills
- Exemplary written and oral communication skills with experience producing content for C-Suite presentations.
- Previous experience handling product, sample coordination, logistics, and tracking is a plus.
We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.
Benefits + Perks
- Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
- Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
- Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.
- Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.
- Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.
Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.
Salary Range: $64,200.00 - $77,000.00
At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.
One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.
