MSPbots

MSPbots is a software company founded in 2019 that builds data-driven process automation tools for Managed Service Providers (MSPs). Its platform combines business intelligence dashboards, micro training bots, AI-powered ticket triage and automated dispatching, connecting to PSA, RMM and other business tools through more than 80 integrations. The company serves over 1,600 MSPs worldwide and employs 114 professionals.

The product line centres on the MSPbots Platform. Business intelligence dashboards centralise data to remove silos and give MSPs real-time operational visibility. Micro training bots deliver short training sessions to MSP staff. AI ticket triage uses machine-learning categorisation to protect service-level agreements and lower triage costs. The automated dispatching system routes tickets against customisable priority rules and, by the company's account, saves dispatchers 80% of their time.

Technical work spans business intelligence, data analytics, data integration, AI categorisation and process automation. The stated aim of the software is to help MSPs scale operations without adding headcount, while reducing human error and improving technician accountability. The company was founded by Daniel Wang, an MSP industry veteran who ran an MSP business before launching MSPbots, and describes its orientation as data-driven decision-making and operational excellence. MSPbots operates on a global basis.