Decagon

Decagon builds a conversational AI platform that enables brands to deliver concierge customer experiences at scale. Its AI agents work across chat, email and voice to support, onboard and retain customers, with the stated aim of turning customer experience from a cost centre into a growth driver. The company says its agents achieve 10x the impact of a conventional CX team and allow revenue to scale without growing headcount, backed by always-on, personalised service.

The product suite comprises the Decagon Conversational AI Platform, its AI Agents, and Agent Operating Procedures (AOPs). AOPs are natural-language instructions that compile into code, allowing non-technical users to build and iterate agents quickly while technical teams retain control of guardrails, integrations and versioning. Technical work spans conversational AI, large language model-powered automation, natural language programming and multi-channel interaction systems.

Decagon serves consumer brands, retail and e-commerce businesses, and SaaS and technology firms. It was founded by serial entrepreneurs and describes its mission as transforming outdated customer support operations. The company is organised around empowering non-technical users alongside technical specialists, and around positioning customer experience as a strategic function.