Goodwill of the Finger Lakes

A not-for-profit social enterprise running thrift stores, contact centres, manufacturing, workforce development, vision services and crisis lines across more than 20 New York counties, employing over 600 people.

Goodwill of the Finger Lakes is a not-for-profit social enterprise employing over 600 people across more than 20 counties in New York State, with operations in Rochester, Syracuse and the wider Finger Lakes region. Its business spans retail thrift stores and donation centers, contact centre operations, and industrial sewing and manufacturing facilities, all of which generate revenue to fund mission programming while providing employment opportunities.

The organisation's programmes include workforce development services offering job training and pathways to self-sufficiency for people facing barriers to employment, and vision services for individuals with sight loss. It also operates the 211/LIFE LINE community information and crisis support helpline and the 988 Suicide and Crisis Line, supported by contact centre technology. Technical domains span textile recycling, contact centre operations, industrial sewing, manufacturing and crisis line call centre technology.

Roles are spread across retail, contact centres, manufacturing, social services and healthcare. Technical domains span textile recycling, contact centre operations, industrial sewing, manufacturing and crisis line call centre technology. The organisation is certified as a Great Place to Work and states a commitment to eliminating barriers and increasing equity for marginalised groups and people with disabilities. Sustainability efforts include textile recycling and the Good Neighbor programme, which redistributes usable goods to community members in need and keeps items out of landfills.

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Websitehttps://goodwillfingerlakes.org/

Markets

Manufacturing Nonprofit Retail Social Enterprise

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