Capacity

Capacity is an AI-powered support automation platform founded in 2017 and headquartered in St. Louis, Missouri. It builds software that automates support for teams and their customers, covering AI agent self-service, agent assist, post-call automation and outbound campaigns. Its Unified CX automation platform is used by more than 20,000 organizations worldwide.

The company's technical work centres on artificial intelligence, conversational AI and AI agents, natural language processing, and what it terms AI knowledge orchestration. A single AI Knowledge Orchestration Layer underlies all support activities on the platform, providing one knowledge layer across self-service and assisted interactions. The company operates within contact centre, customer experience and support team markets, and serves customers worldwide.

Capacity was formed as part of the Equity.com incubator. Its stated values are Hustle, Ownership, Proactive, Excellence and Humility, and it describes a culture of freedom and responsibility, in which colleagues treat one another like adults and wins are celebrated. The company says it values diversity of voice, perspective and background, and is looking to hire talented, driven and humble teammates.