Senior Manager, Business Operations

Ghost • Full-time • Los Angeles Metropolitan Area, US • 2m ago

Company Overview:

Ghost is a data-driven distribution platform for the best brands in the world. We partner with leading streetwear, apparel, footwear, beauty, and home goods brands to unlock new revenue for all types of inventory. Through transparency, data insights, and a network of vetted buyers, Ghost empowers sellers to diversify and optimize their inventory management. Backed by top VC firms (Cathay, USV, Equal, Eniac, L. Catterton), Ghost is one of LA’s fastest-growing startups.

About the Role

Reporting to the SVP of Revenue, the Senior Manager, Business Operations will be responsible for owning the end-to-end analytics and operational strategy across the buyer and seller lifecycle. You’ll lead cross-functional initiatives that improve marketplace efficiency, enhance user experience, and identify high-impact opportunities to increase GMV and expand margins.

Key Responsibilities:

Marketplace Performance & Analytics

Build and own a comprehensive view of the full buyer and seller lifecycle — from onboarding and activation to conversion, retention, and re-engagement
Develop and maintain dashboards that track GMV, take rate, margin, sell-through rates, issue rates, and other core marketplace KPIs
Use data to identify and dive deeply into friction points, inefficiencies, and growth levers, isolating drivers to determine root causes
Work with the Data Engineering team to provide feedback on areas of opportunity for data architecture and maintenance

Growth & Optimization Initiatives

Partner with Engineering, Product, Design (EPD), Revenue (Supply & Demand Sales teams), and Operations to identify, manage, and execute strategic initiatives that directly address insights identified through dashboarding / deep dives
Build and maintain frameworks for pricing / margin strategies, buyer and seller scoring, inventory grading, reimbursement policies, and lifecycle optimization
Surface insights and opportunities to better match demand with supply - focusing on the highest-value listings / sellers and buyers
Scope end-to-end automation and tooling for the post-purchase process, driving implementation alongside the operations team

Cross-Functional Leadership

Act as a thought partner to the SVP of Revenue and other senior leaders in setting and executing specific company strategies & initiatives
Support finance with Monthly Business Review analysis, and the CEO, Chief of Staff, and SVP of Revenue on All Hands, and Board Deck creation, as required
Drive goal-setting and OKR alignment across the Business org
Analyze net new business opportunities to determine relative priority

Qualifications

Bachelor's degree in Business Administration, Analytics, or a related field
Minimum of 7 years of experience in business operations, strategy, or analytics roles, ideally in a marketplace, B2B SaaS, or logistics-related company
Excellent analytical skills — comfortable diving deep into data, running SQL, building models, and translating insights into action
Proven track record of leading cross-functional initiatives
Strong business intuition, with a track record of identifying and executing high-impact growth or efficiency opportunities
Experience in a fast-moving and dynamic startup environment

Benefits we offer:

Medical, Vision, and Dental with some plans covered at 100%
Competitive compensation and equity structure
401K
Unlimited PTO

This role is based in Los Angeles. The base salary for this position can range from $150,000 to 175,000. The actual amounts may vary based on factors such as experience, knowledge, skills, and abilities related to the position.

Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.