COMPANY OVERVIEW
Rare Beauty, based in El Segundo, aims to break down unrealistic standards of perfection. Here at Rare Beauty, we place purpose and social impact at the heart of everything we do—from the products we make to the community we create. We empower our team and our community to challenge beauty norms by shaping positive conversations about self-acceptance and mental health. We promote self-acceptance and give people the tools they need to feel less alone in the world. Our mission is to help everyone celebrate their individuality by redefining what beautiful means. We take pride in offering best-in-class benefits, with medical monthly premiums covered by the Company at 100%, employee certification in mental health first aid at work, regular wellness activities, a quarterly makeup stipend, and much more!
POSITION SUMMARY
The Fulfillment Operations Specialist is responsible for all fulfillment operations, ensuring flawless end-to-end order processing. Additionally, they will be responsible for managing the requirements of our customers, achieving the service targets of the brand, and optimizing finished good inventory flow in partnership with retailers. This role will be critical in optimizing Rare Beauty’s operations to ensure timely and accurate order fulfillment, driving process improvement, and helping the team meet or exceed the company’s monthly financial target.
RESPONSIBILITIES
- Manage customer accounts and their supply chain
- Execution of incoming B2B and internal orders, including entering orders in ERP system (manual or via import), validating accuracy of order data, communicating and following through with any order discrepancies, and processing required order acknowledgements
- Work closely with the Accounting, Brand and Finance teams to ensure they are informed of significant risks to inventory availability and issues with specific customers
- Ensure all export shipping documentation is created accurately and in accordance with processing times
- Expertise in your customer supply chain, able to brief team on any changes to partner requirements
- Support Fulfillment Operations team in the management of the 3PL warehouse relationship in areas of fulfillment to ensure order processing and resolve any issues
- Partner with cross-functional teams to streamline processes and resolve issues related to order fulfillment
- Work with internal teams to coordinate shipments of products for PR/Sales initiatives
- Assist with updating order status on Open Orders report, and reviewing order data with leadership on a weekly basis
- Develop and implement strategies to optimize order fulfillment processes, including order processing, picking, packing, and shipping
- Assist with EDI implementation and maintenance to drive process efficiency
- Support Sr. Manager of Fulfillment Operations with KPIs driven by partner targets and expectations
- SOP creation and maintenance as needed
- Other tasks as assigned
REQUIRMENTS
- Bachelor’s Degree with emphasis in Business, Supply Chain, or other related fields
- Minimum 2 years of demonstrated experience in Operations, Distribution, or Supply Chain Management, preferably in CPG or beauty
- Highly analytical and pays close attention to detail
- Exceptional organizational and project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Comfortable presenting to both senior leaders and peers – able to drive message and action across all levels of the organization
- Demonstrated ability to interact with stakeholders in a thoughtful and attentive manner
- Proactive, decisional, goals and results oriented, with ability to manage priorities and remove barriers
- Highly proficient in Microsoft Office Suite (Outlook, Excel, Teams), import mapping, and data analysis
- Experience with ERP & EDI systems, particularly NetSuite and SPS Commerce, preferred
PHYSICAL DEMANDS
- Prolonged periods sitting at a desk and working on a computer.
