Incentivio

Incentivio is a restaurant technology company founded in 2016 that provides a digital guest engagement platform for the food-service and hospitality sectors. The platform combines customer analytics, marketing automation and operational tools, with the stated aim of helping restaurants understand, engage and retain their customers by owning guest data and relationships directly. It is deployed by thousands of restaurants across North America.

The company's technical work spans artificial intelligence, machine learning and data integration. Machine learning is applied to customer behaviour forecasting, underpinning products such as AI-Driven Upsells, which recommends additional purchases at the point of order, and Churn Management, which attempts to identify guests at risk of lapsing before they do so. Other components of the platform include Menu Intelligence, for menu-related decision-making, and integrated loyalty programmes designed to drive repeat visits.

Incentivio positions its product philosophy around driving growth without adding operational complexity for restaurant operators, and describes its founding mission as helping restaurants compete in a digital-first market. The company's stated emphasis is on continuous innovation in predictive guest retention and on returning control of guest relationships and data to the restaurants themselves.