HEI Hotels & Resorts

HEI Hotels & Resorts is a privately held hotel investment and third-party management company founded in 1985 and headquartered in Fairfield, Connecticut. The firm invests in, develops and manages institutional-grade hotel assets, with a portfolio of over 90 hotels spanning nearly all major business and leisure markets in the United States.

Its management business covers franchise-branded properties as well as soft-branded and independent lifestyle hotels across the Luxury, Upper-Upscale and Premium Select Serve categories. Alongside third-party management, HEI invests in and develops assets positioned in key Urban, Super-Suburban and Resort locations. The company is trusted by industry-leading REITs and private equity firms.

Operationally, the company describes an approach that combines the "Art" of understanding guests, trends and customer experience with the "Science" of data-driven profitability, drawing on hospitality operations management, analytics and guest behaviour interpretation. Development of staff is central to the business: HEI states that organisational success starts and ends with its associates and that it invests in building passionate and talented hospitality professionals, within a culture the company calls "HEI Loves".