DigitalGenius

DigitalGenius builds AI-powered customer service automation for ecommerce and retail brands. Its platform combines Conversational AI, Visual AI, Generative AI and Voice AI to handle customer queries across channels, resolving them without agent involvement. The system is integrated with shipping carriers, ecommerce platforms, ERPs, payment providers and loyalty platforms, allowing it to act on order and account data directly.

The DigitalGenius Platform handles more than 60 retail and ecommerce use cases and resolves 40% or more of inquiries completely autonomously, with support available around the clock. The company positions its work as a way to reduce service costs while raising customer satisfaction.

Named customers include On, AllSaints, Holland & Barrett, Rapha, Beauty Pie and Caraway Home. The company's technical work spans conversational, visual, generative and voice AI, alongside systems integration. Further details on founding, team size, funding and geographic presence are not published.