Compensation: To $90K.
Job Overview – Client Services Manager – 33749
Our client is looking to add a Client Services Manager to their organization. This person will lead teams, solve problems and ultimately drive performance.
We're looking for an experienced and adaptable professionals to support frontline teams and their leaders. This role focuses on guiding day-to-day operations, resolving customer issues, and improving internal processes that support service delivery. The ideal candidate brings a mix of leadership, analytical thinking, and a customer-first mindset.
Key Responsibilities:
Team Support & Coaching
Provide support and direction to team leads and frontline staff on daily activities.
Help build leadership capabilities across the team through coaching and development.
Promote a positive and collaborative work environment.
Issue & Escalation Management
Act as a point of contact for complex or escalated customer matters.
Help establish guidelines for handling high-priority issues and customer concerns.
Track trends and identify opportunities to reduce recurring issues.
Performance Monitoring
Review operational data and team metrics to track progress against internal goals.
Provide feedback and recommendations based on performance insights.
Ensure key service standards are consistently met.
Problem Solving & Collaboration
Work with teams across departments to troubleshoot issues and streamline processes.
Support the implementation of solutions that improve both team efficiency and the customer experience.
Capture and share learnings for continuous improvement.
Process & Efficiency Improvements
Review workflows and recommend enhancements to improve operational effectiveness.
Support or lead initiatives that reduce friction in everyday operations.
Explore tools and systems that enable automation or improved service delivery.
Internal Communication & Coordination
Support consistent communication between customer teams and other business areas.
Help ensure team members are aligned on goals, expectations, and changes impacting operations.
Requirements
Bachelor’s degree or equivalent professional experience.
Proven experience in customer operations, team leadership, or service delivery roles.
Strong communication, analytical, and interpersonal skills.
Ability to manage fast-paced environments and complex challenges.
A strong customer focus and solution-oriented mindset.
Additional Job Details
Workplace Policy:
Seniority Level: Mid-Senior Level
Linked In Poster:
About our Process
- We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in.
- Non-Local Candidates: Please note that you are competing with local candidates who don’t require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon.
- Candidates for all Sherpa opportunities must be authorized to work in the United States.
- Sherpa is an Equal Opportunity Employer.
