Job Title: Front Desk Representative
Location: Charlotte, NC
Job Type: Full-Time
Department: Administrative
Job Summary
We are seeking a highly motivated and friendly Front Desk Representative to join our dynamic team. This role is crucial in creating a positive first impression for our guests and clients as you will be the face of our organization. As a Front Desk Representative, you will be responsible for welcoming visitors, managing reservations, and providing exceptional customer service that meets our company standards.
Key Responsibilities
- Greet and welcome visitors in a friendly and professional manner.
- Manage incoming phone calls and direct them to the appropriate departments or staff.
- Handle reservations and appointment scheduling for clients and visitors.
- Maintain a clean and organized reception area to ensure a welcoming environment.
- Assist with administrative tasks like data entry and filing as required.
- Respond to inquiries about services, policies, and procedures in a clear manner.
Qualifications & Skills
- High school diploma or equivalent; associate degree preferred.
- Previous experience in a front desk role or customer service position is a plus.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Proficient in Microsoft Office Suite and comfortable with technology.
- Ability to multitask and manage time effectively in a busy environment.
