About the Company
QXO Background
QXO is the largest publicly traded distributor of roofing, waterproofing, and complementary building products in the United States. The company plans to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for shareholders. QXO is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth. Visit www.qxo.com for more information.
Job Summary:
Position Summary
We are seeking a proactive and hands-on HR Business Partner (HRBP) Manager to support our Call Center operations in Coppell, Texas. This role will provide frontline HR support to team leaders, supervisors, and associates across a high-volume, performance-driven environment. The ideal candidate is a collaborative HR leader who thrives in fast-paced settings and is passionate about enhancing employee engagement, retention, and productivity.
Key Responsibilities
HR Strategy & Partnership
- Serve as the primary HR partner for call center leadership, advising on workforce planning, talent strategy, and employee development.
- Translate business needs into HR initiatives that improve service quality, operational efficiency, and employee satisfaction.
- Collaborate with other HRBPs, HR Operations, and functional leaders to align HR programs with site-level and enterprise-wide goals.
Talent & Performance Management
- Lead execution of the performance management process, including coaching leaders on feedback, performance improvement plans, and recognition strategies.
- Monitor productivity and quality trends, advising leadership on interventions for underperformance or morale challenges.
- Partner with Learning & Development to implement coaching, training, and upskilling programs for front-line leaders and agents.
Employee Relations & Engagement
- Act as a trusted resource to employees and managers on HR policies, conflict resolution, and issue escalation.
- Conduct investigations and resolve employee relations issues in a fair, consistent, and legally compliant manner.
- Drive employee engagement initiatives including recognition programs, surveys, and listening sessions tailored to the call center environment.
Workforce Planning & Staffing Support
- Support talent acquisition efforts by advising on high-volume hiring trends, onboarding processes, and retention strategies.
- Monitor attrition data and develop targeted interventions to address turnover hot spots.
- Partner with Recruiting, Workforce Management, and Operations to ensure adequate
Compliance & HR Operations
- Ensure HR practices are compliant with federal, state, and local labor laws, FMLA, EEO, and workplace safety requirements.
- Maintain accurate documentation and support HRIS data integrity for the call center employee population.
- Support or lead audits, reporting, and compliance training as needed.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s or HR certification preferred).
- 5+ years of progressive HR experience, with at least 2 years in a managerial or business partner role.
- Experience supporting a call center, shared services, or high-volume salaried workforce is highly preferred.
- Demonstrated expertise in employee relations, coaching, and change management.
- Strong working knowledge of employment laws and HR operational processes.
- Ability to balance strategic thinking with hands-on execution in a dynamic, frontline environment.
QXO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
