About the Company

QXO Background

QXO is the largest publicly traded distributor of roofing, waterproofing, and complementary building products in the United States. The company plans to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for shareholders. QXO is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth. Visit www.qxo.com for more information.

Job Summary:

Position Summary

We are seeking a proactive and hands-on HR Business Partner (HRBP) Manager to support our Call Center operations in Coppell, Texas. This role will provide frontline HR support to team leaders, supervisors, and associates across a high-volume, performance-driven environment. The ideal candidate is a collaborative HR leader who thrives in fast-paced settings and is passionate about enhancing employee engagement, retention, and productivity.

Key Responsibilities

HR Strategy & Partnership

Serve as the primary HR partner for call center leadership, advising on workforce planning, talent strategy, and employee development.
Translate business needs into HR initiatives that improve service quality, operational efficiency, and employee satisfaction.
Collaborate with other HRBPs, HR Operations, and functional leaders to align HR programs with site-level and enterprise-wide goals.

Talent & Performance Management

Lead execution of the performance management process, including coaching leaders on feedback, performance improvement plans, and recognition strategies.
Monitor productivity and quality trends, advising leadership on interventions for underperformance or morale challenges.
Partner with Learning & Development to implement coaching, training, and upskilling programs for front-line leaders and agents.

Employee Relations & Engagement

Act as a trusted resource to employees and managers on HR policies, conflict resolution, and issue escalation.
Conduct investigations and resolve employee relations issues in a fair, consistent, and legally compliant manner.
Drive employee engagement initiatives including recognition programs, surveys, and listening sessions tailored to the call center environment.

Workforce Planning & Staffing Support

Support talent acquisition efforts by advising on high-volume hiring trends, onboarding processes, and retention strategies.
Monitor attrition data and develop targeted interventions to address turnover hot spots.
Partner with Recruiting, Workforce Management, and Operations to ensure adequate

Compliance & HR Operations

Ensure HR practices are compliant with federal, state, and local labor laws, FMLA, EEO, and workplace safety requirements.
Maintain accurate documentation and support HRIS data integrity for the call center employee population.
Support or lead audits, reporting, and compliance training as needed.

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s or HR certification preferred).
5+ years of progressive HR experience, with at least 2 years in a managerial or business partner role.
Experience supporting a call center, shared services, or high-volume salaried workforce is highly preferred.
Demonstrated expertise in employee relations, coaching, and change management.
Strong working knowledge of employment laws and HR operational processes.
Ability to balance strategic thinking with hands-on execution in a dynamic, frontline environment.

QXO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

QXO

Latest Jobs

Human Resources Business Partner