Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
This role will be based in San Francisco, New York or Chicago.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business.
The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
LinkedIn’s Sales Solutions (LSS) team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.
The LSS Implementation Consultant (IC2) plays a critical role in helping customers realize value from LinkedIn Sales Navigator during their most impactful phases — onboarding and pilots. As an IC2, you bring a growing depth of expertise, take ownership of customer deliverables, and work with increasing independence while contributing to team-wide success.
Core Responsibilities
- Lead and support onboarding and pilots through strong relationship-building, program planning, and execution to ensure customer success with LinkedIn Sales Navigator in adoption, usage, and engagement.
- Drive adoption and ROI by aligning customer goals with measurable outcomes and identifying business gaps to unlock value.
- Deliver consultations and best practice guidance to help customers achieve success criteria and scale impact within onboarding and/or pilot period.
- Develop and maintain customer Success Plans to guide rollout and ensure a smooth transition post-implementation.
- Partner cross-functionally with internal teams and customer stakeholders to optimize Sales Navigator impact and deliver strategic value.
- Understand and effectively communicate value using data and insights to support customer objectives and influence decision-making.
- Proactively identify onboarding risks and pilot renewal concerns, and create mitigation plans to drive retention and long-term success.
- Accurately track and document customer activities in systems such as Smartsheet and CRM platforms.
- Exhibit and reinforce LinkedIn’s culture and values while contributing to an inclusive and collaborative team environment.
Qualifications
Basic Qualifications:
- 3+ years of experience in a customer-facing role such as Consulting, Customer Success, Project Management, Sales, or Implementation within a SaaS or B2B environment or related field.
Preferred Qualifications
- Proven ability to manage multiple customer engagements and deliver outcomes independently
- Strong interpersonal and communication skills with ability to build trust with senior stakeholders
- Passion for delivering customer impact and continuous learning
- Experience with SaaS implementation and onboarding processes
- Comfortable working in a fast-paced, agile environment with competing priorities
- Analytical mindset and problem-solving skills
- Familiarity with tools such as Salesforce, Smartsheet, Excel, PowerPoint, and SSO/CRM integrations
- Strong commercial and business acumen
Suggested Skills:
- Stakeholder Management
- Managing & Communicating Value
- Business Acumen
- Customer-Centric Execution
- Planning & Prioritization
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is
$80,000-$115,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Additional Information
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
