POSITION TITLE: Pathway Home Time Limited Subsidy Navigator
The Time Limited Subsidy (TLS) Navigator provides housing-focused case management services to high level acuity clients who are referred to the Time Limited Subsidy program from our Pathway Home Program. The Time Limited Subsidy Program provides tailored case management services and time limited financial assistance to clients with the goal of clients achieving financial independence at the end of the program. The TLS Navigator will be onsite at our Pathway Home Program in East Los Angeles. The TLS Navigator will utilize trauma-informed, motivational interviewing techniques to assist our clients in achieving their housing goals.
Duties/Responsibilities
The TLS Navigator will be responsible for:
- Receiving referrals and coordinating intakes within an appropriate amount of time.
- Processing and updating rental packets for each client in a timely manner
- Providing trauma-informed case management services to clients on their caseload. Case management services can include but are not limited to independent living skills, housing retention, safety planning, budgeting, scheduling appointments, benefit applications
- Maintaining a caseload averaging 20 clients (can increase temporarily if programmatic needs require)
- Developing comprehensive, individualized Housing Retention Plans that address short- and long-term goals
- Developing budgets with clients at intake and every 90 days that will help them understand their responsibilities and how to reduce costs to help maintain their housing.
- Working with clients to increase income so they can begin contributing to their rent.
- Collaborating with property managers and other organizations to provide comprehensive services to clients.
- Providing warm handoffs to outside organizations and ensuring clients is properly connected to any services that will provide improvement in quality of life (substance use, mental health, medical benefits)
- Conducting a minimum of one home visit a month with clients and follow-up contact to ensure clients are working on housing goals.
- Maintaining accurate records of services being provided and following contractual standards and HYC standards
- Maintain and execute confidential information in accordance with HIPAA standards
- Other duties as assigned by leadership
Requirements
- High School Diploma
- One year experience working with People Experiencing Homelessness, preferably those living with mental illness and/or substance addictions or equivalent education and experience
- Knowledge of case management techniques including trauma informed care, motivational interviewing, harm reduction, housing first model.
- Ability to maintain professionalism and possess a high level of tolerance and understanding for individuals with urgent and multiple case management needs
- HMIS experience is highly desirable
- Be willing to work flexible hours which may include evenings or weekends on occasion
- Have reliable transportation, a valid driver's license, auto insurance, and the ability to qualify for Helpline Youth Counseling’s insurance coverage
- Clear and concise oral and written communication skills
- Strong time management skills and the ability to coordinate multiple tasks with time sensitive deadlines
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.
HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES OR ANY OTHER LEGALLY PROTECTED STATUS.
