Role: Sr. Deskside Support
Location: Onsite - New York, NY/ Atlanta, GA /Minneapolis - MN
Term: Contract
What are the top skills required for this role?
• Active Directory
• Win 10, Windows 11 & Macintosh OS
• Intune / SCCM Tool
• Beyond Trust + Logme In tools etc.…
• Printers & Peripherals
• Virtual Machines (Citrix / Azure Virtual Desktop)
• Ticketing Tool Remedy / SNOW
Job Description/ Responsibilities Sr. Desktop Support Technician
• The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
• Strong technical knowledge of desktop operating systems and software applications
• Experience providing deskside support to end-users in a corporate environment
• Excellent communication and customer service skills
• Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
• Familiarity with remote access tools and techniques
• Experience working with Active Directory and other directory services
• Ability to manage multiple priorities and work effectively under pressure
• Willingness to work flexible hours, including evenings and weekends, as required.
• Level 2 onsite or remote support for complex customer issues and requests
• Lead deployment of software releases, system upgrades and patches on end user devices
• Accountable for procurement and Asset management of end user devices
• Leading activities like customer relocations and departmental infrastructure build out
• Analyse the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
• Triage issues such as physical layers, usernames and passwords
• Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
• Perform onsite installations or replacements of various hardware components and software repair
• Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
• Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
• Candidates are expected to adhere to a business professional dress code, which includes well-tailored suits, button-down shirts
AV Technician:
Install, configure, and operate AV equipment (e.g., microphones, projectors, speakers, video conferencing tools, lighting, and cameras) for meetings, conferences, events, and presentations.
Familiarity with video conferencing tools and applications such as Zoom & Teams.
Ensure AV systems are functional and run smoothly during events and operations.
Perform regular maintenance on AV equipment to ensure it is in good working order.
Provide on-site technical support during events, including helping presenters with equipment usage and resolving technical issues as they arise.
Work with other technical teams to ensure systems are fully integrated and functioning with other technologies (e.g., networking, lighting, and digital systems).
Maintain an inventory of all AV equipment and ensure that it is regularly updated.
Coordinate the repair or replacement of faulty equipment.
Provide feedback to management regarding the status of AV equipment and systems.
Excellent communication skills and strong ability to work both independently and collaboratively within a team environment.
