Small Door Veterinary
Membership-based veterinary care company founded in 2017, combining clinics, 24/7 telemedicine and digital medical records with transparent pricing.
Small Door Veterinary is a membership-based veterinary care company founded in 2017. Its model pairs physical clinics with round-the-clock virtual care: members receive 24/7 telemedicine access to veterinarians, same or next-day appointments, and transparent pricing with no surprise bills. The company designs its clinics - starting with a flagship in Manhattan's West Village, opened in 2019 - to human healthcare standards, with stress-free environments devised by animal experts, direct access to doctors, and accessible medical records. It describes its approach as integrative and reliable, combining modern technology with warm hospitality.
The company operates within a combined network with Bond Vet comprising more than 55 clinics and 170 veterinarians, caring for over 500,000 pets. Its technical work spans telemedicine, veterinary health technology, a membership platform, and digital medical records. Small Door is present in New York City, Boston and Washington DC, across the Northeast, Mid-Atlantic and Midwest, with expansion planned into Maryland and Virginia in 2026.
Small Door is a Certified B Corporation and a Public Benefit Corporation, held to standards of social and environmental performance. Its founding story is rooted in addressing a poor customer experience in veterinary care; the company's stated principles include transparent pricing, human standards of healthcare design, and integrative, dependable treatment for pets.