Sagility

Sagility is a healthcare business process optimization partner that combines more than 25 years of operational expertise with technology to deliver Business Process as a Service (BPaaS) solutions. The firm employs more than 25,000 professionals and serves clients across five countries, working with healthcare payers, providers, labs, durable medical equipment (DME) firms and pharmaceutical organisations. Its work spans the healthcare operating cycle, with service lines in claims management, payment integrity, provider network operations, clinical services including health utilization management, revenue cycle management and member engagement.

Technically, Sagility's approach draws on artificial intelligence, robotic process automation, advanced analytics and cloud-based platforms. The company describes itself as purpose-built for healthcare rather than a general business process outsourcer, and positions its service delivery around measurable outcomes in healthcare operations.

Scale and client relationships are notable features of the business. Sagility reports a client retention rate of nearly 100% and an average client tenure of 11 years. It holds industry-recognised certifications including URAC Health Utilization Management, HIPAA compliance, GLBA compliance and ISO certification, and states commitments to quality and security in healthcare operations.