CareTalk Health

CareTalk Health is a nationwide virtual medical practice that provides turnkey virtual care services to Medicare Advantage health plans. Operating across all 50 US states and Washington, D.C., the company works through a national network of virtual physicians to engage plan members remotely, with a stated focus on hard-to-reach and underserved Medicare populations and on closing quality care gaps.

Its service portfolio covers the main categories of Medicare virtual care delivery. These include virtual Annual Wellness Visits (AWV), Advanced Primary Care Management (APCM), Chronic Care Management (CCM), Principal Care Management (PCM) for a single serious chronic condition, Transitional Care Management (TCM) during moves from inpatient to community settings, and Remote Patient Monitoring (RPM) and Remote Therapeutic Monitoring (RTM). A dedicated care gap closure offering is reported to close 14 or more quality gaps in a single day.

The company's operating model combines clinical delivery with virtual call centre operations and sales and customer care functions. Its leadership team brings decades of experience scaling and managing large accounts, with backgrounds serving brands including Amazon, Comcast, American Express, United, Disney and Blue Cross Blue Shield. CareTalk Health describes itself as mission-driven and partner-oriented, aiming to improve patient outcomes while driving results for the health plans it serves.