Client Experience – Sr. Manager (People Operations/HR Tech)
Location: Remote (see list of approved locations)
Type: Full-Time
Compensation: $72,800 - $113,750 (our current range)
The Position can be in any of our office markets/states (FL, CO, IL, MA, NH, RI, ME, CT, GA, SC, NC, TX)
Who We Are...
Let us introduce ourselves.
livingHR is the remote-first, professional services “work agency” created to make work better. We have served over 400+ organizations to provide human-centric, future-of-work ready, HR-managed services, professional services, and products to augment HR and People functions around the world.
livingHR believes in taking exceptional care of our team so they can take exceptional care of our clients, partners, and communities. We are adaptable, entrepreneurial, and always looking to iterate and make improvements, which can come with a lot of change (for the better). If you are looking for a role where no day is ever the same, and you prescribe to the idea that variety is the spice of life, then you will likely enjoy our way of working. The people who find the most success here are those who are willing to be a part of a team, where no task is too big or too small, and feedback is welcomed.
To learn more about our Culture Code, Cares Campaign, and our WeBelong work in Diversity, Equity, and Inclusion visit our website: https://livinghr.com/.
As a full-time team member, we offer you:
Autonomy & Flexibility: We call it, WfWiMS “Work from Where it Makes Sense,” a philosophy we have had in play since our inception in 2009, and we have no plans to change. This flexibility comes with a responsibility to self-manage and be an exceptional performer. We work remotely and have offices in our hub markets if you want to come in or go onsite with a client and from time to time, we do that too.
Compensation: Competitive, fair, and transparent base salary plus incentives for account growth, retention, and client referrals.
Comprehensive Benefits: We provide a wide range of benefits, including medical, dental, 401k, STD/LTD, life, and telehealth mental health counseling.
Flexible PTO/Paid Holidays: We encourage you to use your time, with a minimum requirement, and provide *23 paid holidays.
A Culture of Impact and Humanity: We care about the impact we make and the humanity we extend to each other, our clients, and our broader community. Learn more about the culture here: https://livinghr.com/culture.
Responsibilities
- Support the development of modernized people solutions for HR/People teams and their employees in all aspects of HR/People Operations to improve workplace experiences.
- Use human-centric design thinking approach to build client deliverables and provide exceptional client employee experiences.
- Work on project deliverables in livingHR’s practice areas: Org Design and Workforce Planning, People Operations and Core HR, HR Tech Selection and Implementation, Total Rewards and Compensation, Strategy (M&A, Business Strategy, People Strategy), Performance Management / Learning and Development, DEIB.
- Support client engagements with a focus on delivery excellence, strategic alignment, and profitability.
- Positively impact client satisfaction and retention through exceptional service delivery and achievement of KPIs (e.g., NPS, client retention, referrals, account growth).
- Partner with the Principal to build and maintain strong client relationships, delivering strategic insights that influence clients’ KPIs (e.g., eNPS, turnover, time to fill) and identifying client growth opportunities.
- Serve as a trusted advisor from initial engagement to ongoing client evolution, demonstrating livingHR’s value as a long-term partner.
- Apply project management skills to ensure accurate reporting, effective communication, and successful project outcomes.
- Track billable work and maintain project management software and CRM data.
- Align HR strategies with clients’ broader business objectives through a combination of strategic thinking and hands-on operational expertise.
- Participate in highly collaborative project teams to deliver support and deliverables to clients in alignment with livingHR’s standards for productivity, utilization, and client impact.
- Partner with project teams to deliver strategic insights through QBRs and executive summaries to provide recommendations to clients to enhance the employee experience and business outcomes.
- Optimize HR processes, policies, and systems to enhance efficiency, compliance, and employee experience.
- Implement core HR practices, including onboarding, employee relations, and policy development.
- Advise on compliance with federal, state, and local employment laws and regulations.
- Lead HR tech strategy, requirements gathering, vendor selection, and implementation.
- Oversee system configuration, integration, user acceptance testing, and training.
- Drive adoption through change management, communication, and ongoing optimization.
As a Sr Manager, you will also...
- Serve as the primary client contact for engagement delivery.
- Lead multiple projects simultaneously, ensuring scope, budget, and quality standards are met.
- Provide strategic insights and recommendations to enhance client business outcomes.
- Mentor Managers, Sr. Associates, and Associates.
Role Requirements
- Strong preference for experience working directly with clients in professional services, PEOs, or recruiting agencies.
- Internal HR generalist experience required across multiple disciplines (e.g., talent acquisition, employee relations, total rewards, workforce planning).
- Commitment to flexible, high-performance ways of working in exchange for exceptional performance.
- Self-motivated, adaptable, and able to thrive in a fast-paced, client-facing environment.
- Exceptional organizational skills with the ability to manage multiple client accounts and projects simultaneously.
- Strong communication, consulting, and relationship management skills.
- Willingness to travel as needed (minimal travel required).
- Preferred certifications include HR credentials (PHR, SPHR, SHRM-CP, SHRM-SCP) and HR tech platform certifications (Workday, SuccessFactors, Oracle HCM, etc.).
- For senior levels, demonstrated executive presence, influence, and advisory skills are expected.
- 7–9 years of progressive HR, consulting, or professional services experience. Proven track record of leading client engagements and mentoring junior team members. Bachelor’s degree required; Master’s or advanced certification (SPHR, SHRM-SCP) preferred.
This role is primarily performed in a remote or office setting and requires the ability to:
- Work at a computer for extended periods
- Communicate clearly and effectively through digital platforms
- Participate regularly in video meetings with camera on
- Travel occasionally to client sites and work onsite, which may involve standing, walking, or facilitating in-person meetings
- Occasional light lifting of materials up to 10 pounds may be required. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the role
What You Can Expect
While we wish we could personally respond to every candidate, we will only reach out to candidates that meet or exceed the requirements and align with where livingHR has hub offices (https://livinghr.com/locations).
Resources + staying connected
We have also built a career transition portal to help everyone in their search for their next role. Check it out: https://livinghr.com/career-transition-portal
Follow us on social: https://www.linkedin.com/company/livinghr/ | https://www.instagram.com/livinghrinc | https://www.facebook.com/livinghrinc/
Check out our Careers page for additional opportunities: https://livinghr.com/careers
If you need assistance or any accommodations with this application, we’re here and so happy to help. Contact us at talent@livinghr.com.
