Messika Paris is a luxury high jewelry Maison, designed by Valerie Messika, daughter of the renowned diamond trade dealer, Andre Messika. Since 2005, Messika has been a growing leader in jewelry with over 500 Points of Sales worldwide across 90 countries.
MAIN PURPOSE
Messika is looking for a Retail Operations Manager with at least 5 year experience in the Luxury industry. Supporting the US Retail Director, the US Retail Operations Manager is a key support to the boutique operations & coordination of Messika regional Retail Team for USA Boutiques.
They will support all USA Retail Operations topics to implement smooth and efficient boutique operations procedures that comply with Maison standards
KEY RESPONSIBILITIES
Procedures & Compliance
- Apply and enforce Global Retail Operations Guidelines (handbook, procedures, standards) to ensure operational consistency and retail excellence.
- Localize HQ procedures for the US market (local SOPs), ensure their implementation, and monitor compliance in all boutiques.
- Ensure all safety and security procedures are strictly followed in boutiques, verify that all staff are properly trained, and contribute to operational excellence by reporting any anomalies to the Global Safety & Security department.
- Maintain close communication with boutique teams to streamline floor operations and maximize productivity.
- Conduct monthly checks on payments in accordance with the company’s AML policy.
- Monitoring of special and complex sales scenarios: distant sales, diplomatic sales, …
Inventory & Stock Management
- Follow HQ guidelines to organize and coordinate fiscal inventories and routine stock counts for each boutique.
- Independently conduct one full annual stock take campaign per boutique.
- Review and audit weekly cycle counts, reporting any discrepancies to HQ.
- Ensure stock accuracy across all internal boutiques. Propose corrective actions when needed to the Management (both hierarchical and functional).
- In coordination with the US HQ Operations department, ensure boutiques follow all guidelines related to merchandise movements, including carrier selection, packaging requirements, and handling precautions.
Team Training & Development
- Onboard new boutique hires (key positions), on-site and/or remotely.
- Train team members on:
- Cegid [register system] (initial and ongoing training, act as the main US contact with HQ Cegid support for troubleshooting and system updates).
- Store procedures: payments, taxes, returns, register operations, security, merchandise movements, shipping and customs, after-sales service, client claims.
- Stock management: Receiving, returning, and transferring merchandise to/from HQ or other boutiques.
- Deliver manager-level training programs.
- Advise boutique management on BOH organization (jewelry box allocation, document and tool setup).
Boutique Openings & Project Support
- Coordinate boutique opening projects with the US Retail Director, from initial brief to opening.
- Maintain constant liaison with the Global Retail Department, particularly the Global Retail Operations team, which oversees openings in coordination with the Global HQ departments
- Manage retail tool and office supply orders for openings.
- Coordinate local actions with all involved departments.
- Provide on-site support for two weeks GO LIVE at each opening.
- Support other ad hoc projects (marketing events, exhibitions, special retail initiatives).
Retail Excellence & Boutique Maintenance
- Oversee retail tools, gifts, and other assets: consolidate annual needs, validate orders with Store Managers before sending to HQ, and ensure correct use per company policy.
- Support retail teams with administrative tasks: suppliers, IT, vendor coordination, suppliers bills, cost tracking.
- Manage the boutique team’s mobile phone fleet and business cards.
- Prepare and update BOH displays (e.g., posters, internal information).
- Conduct regular store visits to ensure compliance with Messika standards: architecture, brand image, team grooming, overall boutique condition.
- Lead visits specifically focused on retail operations and client experience.
- Support boutique maintenance needs in collaboration with the Store Planning team and contractors.
- Support local after-sales service management in collaboration with the After Sales team.
- Provide feedback on existing retail tools and propose new or improved solutions.
What’s more
- Contribute to the development of the retail expansion strategy and the animation of the existing network through periodic and ad hoc analyses requested by the US Retail Director.
- Promote a positive, proactive, and professional work environment.
- Build strong relationships with internal teams and external partners to provide quick feedback and effective support.
- Act as a proactive partner in improving retail processes and client experience.
- Can be a support for exhibitions and boutique sales events with Marketing / Communication team
- Other ad hoc projects as assigned by superior
