Purpose
The Project Manager is responsible for planning, executing, and completing projects on time and within budget while ensuring high-quality outcomes. This role involves managing project scopes, budgets, risks, and timelines while fostering collaboration and maintaining transparent communication with clients and internal teams. The role also emphasizes continuous improvement through technical development, efficient task management, and adherence to administrative and reporting standards, ensuring projects meet and exceed client expectations.
Responsibilities
Project Planning and Execution
- Build and execute detailed project plans, schedules, and updates.
- Clearly understand and communicate the project scope to stakeholders.
- Organize and manage all components needed to initiate, run, and conclude projects.
- Ensure all project requirements are completed on time and within budget.
Budget and Risk Management
- Maintain overall project budget, tracking and managing job costs.
- Mitigate risks to ensure projects are delivered at or below budget.
- Process and respond quickly to last-minute changes and requests, including outside normal business hours.
Collaboration and Communication
- Work closely with internal teams clearly communicating timelines, budget constraints, etc.
- Communicate with the client on a regular basis providing updates on a daily, weekly, monthly basis – working to build a strong relationship built on trust and transparency.
- Review CAD designs and scope of work for accuracy and consistency.
- Document and track all communications related to project progress.
- Participate in project kickoff calls to capture necessary information.
- Transition projects to the Customer Service and Support department upon completion.
Field Operations
- Manage field installations and ensure compliance with project requirements.
- Follow up on shipments to and from field operations.
- Travel to new sit locations may be required – rare but often last minute.
Issue Resolution and Quality Control
- Resolve product or service issues by clarifying customer complaints and coordinating with internal teams.
- Initiate RMA and warranty processes with clients and technicians, working with RMA team to see through completion.
- Process and react quickly to last minute changes and requests – often times beyond normal business hours.
Administrative and Reporting
- Process necessary project paperwork, including budget progress reports, back charges, project photos, and installer invoices.
- Ensure jobs are reconciled and submitted for billing weekly.
- Request job close-out documentation from clients and subcontractors.
- Submit daily time billing in the ERP system.
Continuous Improvement
- Participate in ongoing technical training and development.
- Manage and maintain task boards efficiently.
- Perform other duties as assigned.
Qualifications
- 3–5 years of project management experience, ideally in AV, construction, or technical services.
- Strong organizational skills with the ability to manage budgets, timelines, and multiple projects simultaneously.
- Proficient in project management tools and basic understanding of CAD drawings and technical documentation.
- Excellent communication and client relationship skills.
- Comfortable with occasional travel and working outside of standard business hours.
- Experience with ERP systems and task management tools is a plus.
- PMP or similar certification preferred but not required.
