Navigate Forward provides highly customized support to senior executives who are currently in career transition, planning change in the future or seeking board service, helping them find their passion, their path and their place in the business community. Since our inception in 2008, we’ve worked with more than 2,250 clients and 450 companies across the country and around the world. We are proud to be a certified women-owned business.
Are you looking to be a part of a growing service organization? Do you like being the one depended on to get things done and touch all aspects of an organization? Do you have a strong attention to detail and a desire to be “relentlessly helpful”. If you enjoy work that includes a variety of tasks and relationships and you have a positive attitude and are a self-starter, this position might be for you!
We are hiring for an Office & Client Services Coordinator (OCSC). This Coordinator position manages everyday operations including a variety of tasks and accountabilities to ensure productive and efficient office operations. The Office & Client Services Coordinator is critical to keeping our business running smoothly. This is an opportunity to join a small but mighty team and make a difference.
This position plays a key role in ensuring smooth daily operations, supporting internal staff, and delivering a high level of customer service. The ideal candidate is highly organized, tech-savvy, and capable of managing multiple responsibilities with professionalism and discretion.
Reporting to the COO, the Office & Client Services Coordinator will be accountable for providing administrative support and office services. The OCSC will work indirectly with our other staff and executive consultants. This is a full-time position. The days/hours of the week are Monday through Friday, traditional business hours.
KEY RESPONSIBILTIES
- Oversee day-to-day office management, ensuring a well-organized and efficient workplace.
- Perform a wide range of traditional administrative duties, including managing correspondence and documentation.
- Maintain organized and secure online file systems and databases.
- Plan and coordinate meetings, events, calendars, and schedules with internal teams and clients.
- Create, update, and manage client and alumni files, handling confidential and sensitive information with integrity and discretion.
- Onboard and offboard clients and fulfill ongoing service support needs with professionalism and accuracy.
- Respond to phone calls, emails, and general inquiries, addressing client needs in a timely and courteous manner.
- Provide technology support for staff and consultants, including system setup, password resets, and troubleshooting access or usage issues.
- Collaborate closely with the Sales and Marketing Coordinator; serve as backup during absences and share key administrative functions.
The successful candidate will have:
- Bachelor’s degree and a minimum of 4 years of administrative support/organizational experience; including office management experience and success working with executives within an industry requiring high levels of client service, confidentiality, urgency and professionalism
- Experience with company technology platform administration (Microsoft 365, Zoom, Dropbox, CRMs) with the ability to troubleshoot technical issues
- Advanced technical skills in MS Office, including Excel, Work, OneDrive and PowerPoint
- Excellent oral and written communications skills
- Ability to multi-task and attention to detail are critical
- Be a self-starter, critical thinking, and a creative problem solver while being process oriented
- Ability to act independently, and take initiative, as well as ability to work effectively as a team member
- Outstanding interpersonal skills including listening skills and the ability to engage with high level leaders
- Be willing to take on new projects big and small
- Excellent client-focused skills and the ability to work with a broad range of people
Full-time, non-exempt position in Minneapolis. Salary commensurate with experience. Benefits include medical, 401k, PTO.
