Job Summary
We're seeking a highly analytical and detail-oriented Supply Planning & Logistics Analyst to join our growing team. This role is a critical connector between product supply, order fulfillment, logistics partners, and retail customers. You'll manage end-to-end supply planning, vendor and fulfillment center performance, and customer order execution across major retail and eCommerce channels.
As we are a growth-stage start-up, we are open to considering alternate job levels for this role for the right experience.
Key Responsibilities
Supply Planning
- Translate sales forecasts into executable supply plans (Planning Books) that align with inventory targets and product availability goals
- Coordinate with cross-functional teams to ensure supply readiness for product launches, promos, and retailer events
- Monitor production timelines and inventory health across multiple channels (DTC, Amazon, Sephora, etc.)
Vendor Management
- Serve as primary liaison with contract manufacturers, component suppliers, and packaging partners
- Track vendor KPIs including lead time adherence, fill rates, and quality issues
- Manage vendor scorecards, performance meetings, and escalation processes in collaboration with Procurement
Fulfillment Center Management
- Act as the main point of contact for 3PL partners on inbound shipments, dock scheduling, and inventory receipt
- Coordinate internal order tracking, inventory movement, and fulfillment center reporting
- Review and manage 3PL performance metrics including dock-to-stock, order accuracy, and SLA compliance
- Proactively identify fulfillment issues and lead resolution efforts with internal teams and warehouse partners
Customer Order Management
- Oversee order flow from entry to delivery across all channels including Sephora, Amazon, and DTC
- Partner with Customer Service, Sales, and Fulfillment to ensure accurate and timely order processing
- Monitor EDI transactions, retailer compliance requirements, and shipping deadlines for key accounts through scorecard management
- Investigate order issues (shortages, late shipments, returns, damages) and implement corrective actions
Logistics & Transportation Coordination
- Manage domestic and international shipments via freight forwarders and carriers
- Ensure proper documentation and routing for customs clearance and timely delivery
- Support freight rate negotiations and identify opportunities to optimize shipping modes and routes
Analytics & Reporting
- Build dashboards to monitor inventory levels, order fulfillment rates, supply chain KPIs, and channel-specific performance
- Support S&OP meetings with insights on supply, demand shifts, and logistics trends
- Use data to drive continuous improvement across planning, fulfillment, and logistics
Requirements
- Bachelor's degree in Supply Chain, Business, Logistics, or related field
- 2-4 years experience in supply planning, logistics, or order operations (beauty, fashion, or CPG preferred)
- Familiarity with retailer portals, EDI systems, and DTC eCommerce order flows
- Proficiency in Excel; knowledge of ERP systems like NetSuite, SAP, or Anaplan is a plus
- Strong communication, organizational, and problem-solving skills with a collaborative mindset
- Strong problem-solving mindset with the ability to analyze data, identify trends, and proactively develop solutions to improve supply chain performance and address operational challenges
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Free Food & Snacks
- Wellness Resources
