Company Description
About Us
Sphirea Plus is a forward-thinking marketing and business solutions company dedicated to delivering tailored strategies that drive growth and innovation for our clients. Based in Atlanta, GA, we are known for our dynamic team, professional environment, and results-driven approach. At Sphirea Plus, we value integrity, collaboration, and continuous improvement, making us a reliable partner in today’s competitive market.
Job Description
Job Description
Sphirea Plus is seeking a
Customer Support Assistant to join our growing team. The ideal candidate will be responsible for providing timely and effective support to customers via phone, email, and in person. This position requires excellent communication skills, a customer-focused mindset, and the ability to manage multiple inquiries efficiently.
Responsibilities
- Respond promptly and professionally to customer inquiries and service requests
- Resolve issues efficiently while maintaining a high level of customer satisfaction
- Document all customer interactions accurately in the company system
- Collaborate with internal departments to ensure customer concerns are resolved
- Assist in the development of support resources such as FAQs and help guides
- Monitor and report recurring issues to improve internal processes
Qualifications
Qualifications
- High school diploma or equivalent; associate or bachelor’s degree preferred
- 1+ years of experience in a customer service or administrative support role
- Strong written and verbal communication skills
- Proficient in Microsoft Office and basic CRM systems
- Ability to multitask and handle challenging situations with professionalism
- Detail-oriented and organized
Additional Information
Benefits
- Competitive salary: $50,000 - $57,000 annually
- Opportunities for professional growth and career advancement
- Supportive and team-oriented work environment
- Ongoing training and skill development
- Full-time position with consistent hours and a stable schedule
