Position Title: Customer Service Assistant - Library
Tell me more…..
Love helping people and being surrounded by books? As a Customer Service Assistant at the library, you'll be the go-to person for creating great experiences for our visitors. Whether it's answering questions, helping with program sign-ups, taking payments, or booking community spaces, you'll make sure everyone feels welcome and supported. You'll work both in person and over the phone to connect people with the resources, events, and services they need - all while keeping things running smoothly behind the scenes. If you're friendly, organized, and excited to be part of a community-focused team, this could be the perfect role for you!
Key Responsibilities
- Answers phones and provides public with general information regarding recreation programs.
- Accepts applications for programs, checks applications and/or agreements for accuracy and enters information into computer.
- Inputs, retrieves and upgrades customer data and account status into computerized system.
- Receive payments from the public for a variety of City services on the phone, through the mail and in person; checks payment for accuracy; reserves parks, facilities and equipment.
- May require the performance of additional job responsibilities.
- Assist with special programs and events as needed.
- Performs related duties as assigned.
Why Peoria?
Recently voted the #1 place, to live, work and play, Peoria is a community you can be proud to work for.
About Peoria
The City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria.
If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you!
Get an inside look at the Culture of Peoria
We are
P-Professional~E-Ethical~O-Open~R-Responsive~I-Innovative~A-Accountable
Application Process
Applications will be accepted for current vacancies until the posted closing date, or until a sufficient number of applications have been received. Applicants will be notified of any next steps by email and/or phone.
During the selection process, any applicant requiring accommodation for a disability should advise the human resources department at employment@peoriaaz.gov or 623-773-7100.
An Equal Employment Opportunity Agency ~ Oportunidad de Empleo con Derechos Iguales.
