*THIS IS NOT A JOB WITH CONSUMER CONNECTION*
Position Summary
Our high-growth, consumer-focused brand client is seeking an Order Fulfillment Manager to lead all retail partners' order processing and fulfillment lifecycle. This role ensures seamless execution across the order-to-cash process—from purchase order validation to delivery—working closely with Sales, Marketing, Finance, and third-party logistics (3PL) partners. This position is instrumental in maintaining service level agreements (SLAs), supporting retail readiness, and driving omnichannel reporting and insights.
The ideal candidate is highly detail-oriented, process-driven, and thrives in a collaborative, fast-paced environment. This individual brings structure and problem-solving skills to a dynamic and growing business.
Key Responsibilities
- Manage all stages of the order-to-cash process: from customer purchase order receipt to fulfillment tracking and issue resolution.
- Validate incoming purchase orders for accuracy in pricing, terms, and SKUs; coordinate with internal teams to correct discrepancies.
- Monitor and ensure fulfillment timelines, inventory allocations, and shipment accuracy in collaboration with the 3PL.
- Serve as the primary liaison across Sales, Marketing, and Finance for all sales order updates and escalations.
- Drive sales fulfillment in alignment with commercial goals, including new product launches, replenishment, and promotional programs.
- Manage inventory levels across retail partners to minimize returns (RTVs) and maintain healthy on-hand supply.
- Track, dispute, and reconcile chargebacks with Finance; ensure accurate and timely credit resolution.
- Ensure full EDI compliance in partnership with the 3PL and SPS Commerce to prevent service disruptions.
- Oversee new retailer onboarding and SKU setup; maintain an accurate and up-to-date SKU catalog and global price list.
- Interpret and enforce customer routing guides and sales agreements to ensure operational compliance.
- Prepare weekly, monthly, and quarterly retail reporting including sell-in, sell-through, inventory positions, and RTV forecasts.
- Support month-end close through sales order reconciliation and invoicing accuracy.
- Lead or contribute to cross-functional projects related to fulfillment, sales reporting, and operational improvement.
Qualifications
- Highly organized with a strong attention to detail and follow-through.
- Ability to manage multiple priorities in a fast-paced, high-growth environment.
- Proactive, solutions-oriented mindset with excellent cross-functional communication skills.
- Experience in CPG, beauty, wellness, or related consumer categories preferred.
- Proficiency in Microsoft Excel and Word required.
- Netsuite experience required; SPS Commerce experience preferred.
Education & Experience
- Bachelor’s degree in Business, Supply Chain, or a related field preferred.
- 3–4 years of experience in sales operations, order management, or fulfillment roles.
Physical Requirements
This role requires standard office activity, including sitting, typing, and occasional lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum 1-day per week onsite
