Cydcor is a leader in outsourced sales and has been helping Fortune 500 and emerging companies achieve their customer acquisition, retention, and business growth goals. Cydcor has garnered a reputation for sales excellence and expertise, consistently exceeding client expectations and driving revenue growth, to become one of the most trusted names in outsourced sales.
The Operations Specialist is a liaison and administrative role that supports the day-to-day responsibilities for Compliance, Sales Quality and Service Innovation teams, assisting in various assignments, including but not limited to auditing and reviewing lead requests. The ideal person is detail-oriented, highly organized, self-motivated, and a strong team player who thrives in a fast-paced environment.
Role Responsibilities
- Serve as the single point of contact and work with internal operations department to support ICLs.
- Monitor and resolve ad-hoc assignments and system exceptions.
- Identify and escalate training opportunities found for the Operations teams and ICLs.
- Monitor and diagnose system issues, identifying data anomalies and seeking resolution.
- Provide support to operations projects as needed, which may include generating ad-hoc reports, audits, and assisting in post-implementation support.
- As needed, recommend and support initiatives to improve the overall workflow and performance of marketing operations.
- Other duties as assigned based on departmental needs.
- Conforms with and abides by all regulations, policies, work procedures, instructions, and all safety rules.
- Exhibits regular, reliable, punctual, and predictable attendance.
Required Qualifications
- 2-3 years of administration and coordination experience in roles that require inter-departmental collaboration.
- Exceptional organizational skills and attention to detail.
- Requires good professional communication skills (verbal and written).
- Demonstrates a strong sense of accountability.
- Capable of working independently with minimal supervision.
- Ability to manage and prioritize multiple assignments with tight deadlines.
- Ability to work in a team environment to produce quality work and meet strict deadlines.
- Ability to understand and interpret rules and processes.
- Proficient in Microsoft Office Suite.
Preferred Qualifications
- Salesforce experience preferred.
- Bachelor’s Degree preferred.
- Familiarity with basic coding and/or leveraging AI tools to streamline tasks or improve efficiency is considered a plus.
Working Conditions
- Schedule is Monday - Friday.
- Hybrid schedule, In-office Monday - Thursday. Remote Friday.
Benefits And Compensation
- Medical, Dental, Vision
- 401k
- 401k match
- Base pay $48,000 + Bonus Opportunity
"Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law."
